Senior Manager, Strategic Implementations, CVS Health
Nicole is a Director at Saguaro Professional Services specializing in business operations, administration, planning, budgeting and management with a focus on the healthcare sector. She served as an Implementation Manager for CVS Health , Project & Client Implementation Manager for BAShealth, a Senior Operations Analyst for PWC (PriceWaterhouseCooper), and has strong operational experience in process, information, and organizational analysis and engineering streamlined implementation processes across complex organizations. Nicole has led programs to roll out and manage new processes by cross training the departments, defining reporting metrics, and creating road maps for continued process improvement.
Nicole partners with organizational leadership to capture and manage ongoing client concerns and report out on these concerns relative to the impact on the client relationship and managed the vendor relationship processes including: vetting potential vendor partners, implementing new vendor partners, managing existing relationships and contract review. She also works with compliance related activities relative to HIPAA activities and leads initiatives to continue ongoing training of account management teams to keep them informed of operational priorities/desired outcomes. She served as an Adjunct Professor of Business for Chicago State University, obtaining both a BS and MBA from Keller Graduate School of Management of DeVry University.
Nicole has a personal passion for empowering people to see the best in themselves by helping them to understand and execute for their purpose.